Using Built-in Chat to Communicate With Travellers

In Lato, the built-in chat lets you communicate directly with travellers about trip details, updates, and questions without leaving the app. This guide explains how to use in-app chat to send messages, receive replies, share itinerary updates, and stay connected with your travellers throughout the trip planning and execution process.

(Our product evolves quickly, and this video may not show the latest updates)

How to Send a Message to Your Travellers

Go to Chats
Choose the trip you would like to use the chat for
Type your message and press the send (>) icon

Your travellers will receive notifications within the travel app and via email when a message is received.

Cool Chat Features

You can delete any sent message by clicking on the three dots next to it and choosing “Delete message”
You can access the trip preview directly from chat by clicking on the preview (👁️) icon to the right
You can access the trip edit menu directly from chat by clicking the edit (✏️) icon to the right