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Contacts

Guides on how to use our built-in CRM system

Managing Contact Database Contact database

Adding Loyalty Programmes Loyalty programmes

Itinerary Builder

Trips
Collaboration
Element Library
Points of Interest
Tasks
- Creating a Task
Calendar
- Accessing Your Lato Calendar
- Syncing Your Google Calendar
Chat
Contacts
- Managing Contact Database
- Adding Loyalty Programmes
Bookings
My Company & Settings
How Can I Delete My Account?
Managing Price Display Settings for a Specific Trip
Importing Activities from a URL, File, or Text
All Settings in Lato: Complete Overview
Customising Your Email & Branding Preferences
Changing Your Email Address
Changing Your Password
Trip Settings & Preferences
Setting a Default Language for All Your Trips
Managing Price Display Settings
Managing Document Display Settings
Automatically Cancelling Quotes After a Time Period
Managing Directions on Your Map
Managing Trip PDF Download Settings
Enabling Group Booking
Setting a Booking Link as a Default
Adding Default Documents That Get Automatically Added to Your Trip
Setting a Default Status for New Trips
Branding: Configuring Your Brand(s)
Personalising Your AI-Generated Content
Changing Personal Information
Changing Company Information
Adding Members to Your Company
Integrations
How to Use the Insights Feature?
Selecting your Default Brand
Using a Single Company Email for all Customer Communications
Adding Terms & Conditions for Your Brand
Customising the PDF Version of the Trip
Setting a DeepL API Key
Changing the Itinerary Map View
Booking a Hotel Directly Through Lato
Adding Bedbank Content to Your Itinerary
Configuring the RateHawk API Key
Managing Contact Database
Adding Loyalty Programmes
Using Built-in Chat to Communicate With Travellers
Disabling Chat
Disabling Email Notifications for Chat Messages
Does the Traveller Receive Notifications of My Chat Message?
Accessing Your Lato Calendar
Syncing Your Google Calendar
Creating a Task
Creating Points of Interest (POIs)
Managing POI Display Settings
Fixing POI Display Issues
Deleting an Element
Duplicating an Element
Using Elements: Transportations
Using Elements: Text Fields
Using Elements: Images
PDF to Trip in One Click
Using Elements: Destinations
Importing Accommodations from a URL, File, or Text
Using Elements: Accommodations & Activities
Creating an Element in Lato
How Is a Collaboration Displayed to Travellers?
Does my Collaborator Need a Paid Subscription?
Managing Collaborator Editing Privileges
B2B Collaborations
How Can I Monitor Ongoing/Upcoming/Past Trips?
Adding Destination Content
Deleting a Trip in Lato
Assigning a Trip to a Colleague
Managing Trip PDF Download Settings for a Specific Trip
Automatically Cancelling a Specific Quote After a Time Period
Selecting a Brand for a Specific Trip
Managing Document Display Settings for a Specific Trip
Adjusting the Route on the Map
Managing Directions on Your Map for a Specific Trip
Enabling Group Booking for a Specific Trip
Updating Your Trip Status
What do The Trip Statuses Mean in Lato?
Exporting Your Trip as PDF or DOCX
Sharing Your Trip
Making Your Trip Public for Other Companies
Creating Samples
Setting the Pricing of Your Trip
How to Use the Calculation Tool?
Deleting a Language
Translating a Trip with DeepL
Can I Create the Same Trip in Multiple Languages?
Duplicating a Trip
Reordering Elements in Your Trip Day
Creating a Trip in Lato: Quick Guide
Moving an Element to a Different Day
Saving an Element to Your Library
Including Videos in a Trip
Adding Images to Your Trip
Text Editor Styling
Why Does the Last Day of My Trip Have 0 Nights?
Generating a Description Using AI
Adding Transportation to Your Trip
What Are Optional Activities?
Adding Activities to Your Trip
Adding Accommodations to Your Trip
Choosing the Right Layout for Your "Day by day" Overview
Configuring Your Trip Itinerary: Duration and Destinations
Adding Documents to Your Trip
Adding a Flight Using a PNR
Adding Flights to Your Trip
Adding a Contact to Your Trip
Where Can I Add Internal Notes?

Travel App

Overview
Travel Proposals
- Confirming a Trip
Travel App: Quick Overview
Confirming a Trip
Understanding the Difference: Quote vs. Booked Version of the Travel App
Changing the Language
Adding the Travel App to Your Phone's Home Screen
Viewing Points of Interest (POIs)
Accessing Documents
Downloading a PDF of Your Trip
Switching Between Kilometres and Miles in the Travel App
Overview of Flights & Transports
Overview of Accommodations
Viewing All Previously Opened Trips

FAQ

General
Subscription & Billing
Are You Planning to Develop a Native App?
How Can I Update My Payment Method?
How to Subscribe to Lato and Choose Your Plan
Which Lato Subscription Plan Is Best for Your Company?
Where to Find Your Lato Subscription Invoice
What Happens to My Data if I Cancel My Lato Subscription?
How to Cancel Your Lato Subscription
What Makes Lato Stand Out: Features & Benefits for Travel Pros
Who Can Use Lato — Travel Agents, Tour Operators & Teams
Can I Use Lato For Free?
Is Lato For B2C or B2B?
Could You Show Me an Example of a Trip Within the Travel App?
Does the Traveller Need to Download an App to Use the Travel App?
Do Travellers Need an Account to View Trips in Lato?
Is Lato Available in Multiple Languages?
Does Lato Support Right-to-Left (RTL) Languages?
Can I Work With Multiple Users Under One Company?
Which Browsers are Supported by Lato?
Forgot Your Lato Password? Here’s How to Reset It
Are Start-Up or Installation Fees Applicable for Lato?
Lato Referral System — How It Works & How to Earn Commission
Where Is My Trip Data in Lato? Missing Trips, Contacts & Elements
What Happens When the Lato Free Trial Ends?
Lato Customer Support — Support Channels & Help Options
Can Lato Handle a Lot of Traffic?

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