Itinerary Builder
Learn how to create, organise and sell travel with Lato's itinerary builder.
102 articles
Adding Bedbank Content to Your Itinerary
Step‑by‑step guide to adding bedbank content to your itinerary in Lato
Booking a Hotel Directly Through Lato
Learn how to book a hotel directly through Lato. Step‑by‑step instructions
Configuring the RateHawk API Key
Learn how to configure your RateHawk API key in Lato. Step-by-step instructions
Disabling Chat in Lato
Learn how to disable chat messaging in Lato. Step-by-step instructions
Disabling Email Notifications for Chat Messages
Learn how to disable email notifications for chat messages in Lato. Step-by-step
Does the Traveller Receive Notifications of My Chat Message?
Yes, travelers will receive email notifications about new chat messages
Using Built-in Chat to Communicate With Travellers
Step-by-step guide to using Lato’s built-in chat to communicate with
B2B Collaborations
Learn how to use B2B collaboration features in Lato — share, and edit
Does my Collaborator Need a Paid Subscription?
Find out whether your collaborator needs a paid Lato subscription. Learn
How Is a Collaboration Displayed to Travellers?
Learn how collaborations are displayed to travellers in Lato — what travellers
Creating an Element in Lato
Learn how to create and save elements in Lato’s Element Library — including
Deleting an Element
Step-by-step guide to deleting elements from Lato’s Library. Learn how
Duplicating an Element
Step-by-step guide to duplicating elements in Lato’s Library. Learn how
Importing Accommodations from a URL, File, or Text
Step-by-step guide to importing accommodations into Lato from a URL,
Importing Activities in Lato (URL, File & Text)
Learn how to import trip activities into Lato using a URL, file upload,
Moving an Element to a Different Day
Learn how to move an element to a different day in Lato. Step-by-step
Saving an Element to Your Library
Step-by-step guide to saving an element to your Element Library in Lato.
Using Elements: Destinations
Step-by-step guide to using destination elements in Lato’s Element Library
Using Elements: Saved Images
Step-by-step guide to using image elements in Lato. Add saved photos
Using Elements: Text Fields
Step-by-step guide to using text field elements in Lato. Add and reuse
Using Elements: Transportations
Step-by-step guide to using transportation elements in Lato. Add saved
Adding Members to Your Company
Learn how to add team members to your company account in Lato, including
Adding Terms & Conditions for Your Brand
Learn how to add and customise your brand’s terms and conditions in Lato.
All Settings in Lato — A Complete Overview
Explore a complete overview of all settings in Lato — account, security,
Configuring Your Brand in Lato
Learn how to configure your brand in Lato — including logo, colours,
Changing Company Information
Learn how to change your company information in the Lato travel app,
Changing Your Personal Information
Learn how to change your personal information in Lato, including updating
Changing the Itinerary Map View
Step‑by‑step guide to changing the itinerary map view in Lato. Learn
Changing Your Email Address
Learn how to update your email address in Lato quickly and securely.
Configuring Your Trip Itinerary: Duration and Destinations
Step-by-step guide to configuring your trip itinerary duration and destinations
Customising the PDF Version of the Trip
Learn how to customise the PDF version of your trip in Lato. Step‑by‑step
Customising Your Email Branding Preferences
Learn how to customise your email branding preferences in Lato, including
Enabling Group Booking in Lato
Learn how to enable and configure group booking in Lato, including step-by-step
How Can I Delete My Account?
Learn how to delete your Lato account. Contact Lato support by email
Using a Single Company Email for all Customer Communications
Step‑by‑step guide to using a single company email in Lato for all customer
Using the Insights Feature in Lato
Learn how to use the Insights feature in Lato to analyse travel data,
Integrations in Lato
Discover how integrations work in Lato, what tools you can connect, and
Managing Document Display Settings in Lato
Learn how to manage document display settings in Lato — control which
Managing Price Display Settings
Learn how to manage price display settings in Lato to control how trip
Managing Price Display Settings for a Specific Trip
Learn how to adjust the price display settings for a specific trip in
Managing Trip PDF Download Settings in Lato
Learn how to manage trip PDF download settings in Lato, including customising
Managing Document Display Settings for a Specific Trip
Step-by-step guide to managing trip document display settings for a specific
Managing Trip PDF Download Settings for a Specific Trip
Learn how to configure PDF download settings for a specific trip in Lato
Personalising Your AI-Generated Content
Discover how to personalise your AI-generated content in the Lato travel
Selecting your Default Brand in Lato
Step-by-step guide to selecting your default brand in Lato. Ensure your
Setting a Default Language for All Your Trips
Learn how to set a default language for all newly created trips in Lato.
Setting a Default Status for New Trips in Lato
Learn how to set a default status for new trips in the Lato travel app
Trip Settings & Preferences
Learn how to manage trip settings and preferences in Lato. Configure
Using Elements: Accommodations & Activities
Learn how to use saved accommodation and activity elements in Lato to
Creating Points of Interest (POIs)
Learn how to create and add points of interest (POIs) in the Lato travel
Fixing POI Display Issues in Lato
Learn how to fix POI (Points of Interest) display issues in Lato. Step-by-step
Managing POI Display Settings in Lato
Learn how to manage points of interest (POIs) display settings in the
Setting the Pricing of Your Trip
Step-by-step guide to setting pricing for your trips in Lato. Learn how
Why Does the Last Day of My Trip Have 0 Nights?
Learn why the last day of your trip shows “0 nights” in Lato and how
Adding a Contact to Your Trip
Step-by-step guide to adding a contact to your trip in Lato. Link travellers
Adding a Flight Using a PNR
Step-by-step guide to adding a flight using a PNR in Lato. Import flight
Adding Accommodations to Your Trip
Step-by-step guide to adding accommodations to your trip in Lato. Search
Adding Activities to Your Trip
Step-by-step guide to adding activities to your trip in Lato. Include
Adding Default Documents That Get Automatically Added to Your Trip
Learn how to add default documents that automatically attach to every
Adding Documents to Your Trip
Step-by-step guide to adding documents to your trip in Lato. Upload tickets,
Adding Flights to Your Trip
Step-by-step guide to adding flights to your trip in Lato. Enter flight
Adding Images to Your Trip
Step-by-step guide to adding images to your trip in Lato. Learn how to
Adding Internal Notes
Learn where to add internal notes in Lato, how to use them for team collaboration,
Adding Transportation to Your Trip
Step-by-step guide to adding transportation to your trip in Lato. Include
Adjusting the Route on the Map
Step-by-step guide to adjusting the route on your map in Lato. Learn
Assigning a Trip to a Colleague
Learn how to assign a trip to a colleague in Lato — transfer trip ownership,
Automatically Cancelling Quotes After a Time Period
Learn how to automatically cancel trip quotes after a set time in Lato.
Can I Create the Same Trip in Multiple Languages?
Learn whether you can create the same trip in multiple languages in Lato
Creating a Trip in Lato: Quick Guide
Learn how to create a new trip in Lato with this quick guide. Set up
Creating Samples
Step-by-step guide to creating sample trips and templates in Lato. Learn
Deleting a Language
Step-by-step guide to deleting a language in Lato. Learn how to remove
Deleting a Trip in Lato
Learn how to delete a trip in Lato — step-by-step instructions for permanently
Adding Destination Content
Learn how to add and manage destination content in Lato — include city
Duplicating a Trip
Step-by-step guide to duplicating a trip in Lato. Learn how to copy an
Enabling Group Booking for a Specific Trip
Step-by--step guide to enabling group booking for a specific trip in
Exporting Your Trip as PDF or DOCX
Step-by-step guide to exporting your trip as a PDF or DOCX in Lato. Learn
Generating a Description Using AI
Step-by-step guide to generating itinerary descriptions using AI in Lato.
How Can I Monitor Ongoing/Upcoming/Past Trips?
Learn how to view and monitor ongoing, upcoming, and past trips in Lato
Setting a Booking Link as a Default in Lato
Learn how to set a booking link as the default in the Lato travel app
How to Use the Calculation Tool?
Step-by-step guide to using the calculation tool in Lato. Learn how to
Including Videos in a Trip
Step-by-step guide to including videos in a trip in Lato. Learn how to
Making Your Trip Public for Other Companies
Step-by-step guide to making your trip public for other companies in
Managing Directions Display on Your Map
Learn how to show or hide directions on your Lato travel map. Step-by-step
Managing Directions on Your Map for a Specific Trip
Step-by--step guide to managing directions on your map for a specific
PDF to Trip in One Click
Learn how to convert a PDF itinerary into an editable trip in Lato with
Reordering Elements in Your Trip Day
Step-by-step guide to reordering elements in a trip day in Lato. Learn
Selecting a Brand for a Specific Trip
Learn how to select or change the brand for your trip in Lato, so travellers
Automatically Cancelling a Specific Quote After a Time Period
Learn how to set automatic cancellation for a trip quote in Lato so tentative
Sharing Your Trip
Step-by-step guide to sharing your trip from Lato. Learn how to send
Text Editor Styling
Step-by-step guide to text editor styling in Lato. Learn how to format
Translating a Trip
Learn how to translate a trip in Lato, switch languages, and create multi-language
Choosing the Right Layout for Your Day by day Overview
Step-by-step guide to choosing the right day-by-day itinerary layout
Updating Your Trip Status
Step-by-step guide to updating your trip status in Lato. Learn how to
Using Digital Vouchers on Lato
Step-by-step guide to using digital vouchers on Lato. Learn how to add,
Using the New Itinerary Board to Manage Your Trip
Learn how to use the Board in Lato to organise and manage your trip itinerary,
What Are Optional Activities?
Learn what optional activities are in Lato and how they enhance itineraries.
What do The Trip Statuses Mean in Lato?
Learn what each trip status means in Lato. Understand Draft, Published,