FAQ
Find quick answers to the most common questions asked about Lato
26 articles
Are Start-Up or Installation Fees Applicable for Lato?
Find out if Lato charges any start-up or installation fees — there are
Are You Planning to Develop a Native App?
Lato Travel App has no native app. Use our web app on any device, add
Can I Use Lato For Free?
Start your free 14-day trial of Lato travel app. No credit card information
Can I Work With Multiple Users Under One Company?
Learn how to add and manage multiple users under a single company in
Can Lato Handle High Traffic?
Learn how Lato performs under heavy traffic, how the platform scales
Managing Your Password in Lato
Learn how to change your Lato account password or reset it if forgotten.
Could You Show Me an Example of a Trip Within the Travel App?
Explore an example of a trip within the Lato travel app. View a sample
Lato Referral System — How It Works & How to Earn Commission
Learn how Lato’s referral system works, how to apply for the affiliate
Does Lato Support Right-to-Left (RTL) Languages?
Learn which RTL (right-to-left) languages like Arabic and Hebrew Lato
Do Travellers Need an Account to View Trips in Lato?
Find out whether travellers need a Lato account to view trips and how
Does the Traveller Need to Download an App to Use the Travel App?
Lato operates as a web application, allowing travellers to access their
Where Is My Trip Data in Lato? Missing Trips, Contacts & Elements
Find out why some trips, contacts, elements, or samples might not appear
Is Lato Available in Multiple Languages?
Discover which languages the Lato travel app supports (22 languages)
Is Lato For B2C or B2B?
Lato supports both models: B2C for selling directly to travelers, and
Reporting a Bug in Lato
Learn how to report a bug in Lato with the right details so issues can
What Happens When the Lato Free Trial Ends?
Learn what happens when your Lato free trial ends — including access
Lato Customer Support — Channels & Options
Learn about the customer support options Lato offers, including email
What Makes Lato Stand Out: Features & Benefits for Travel Pros
Discover what makes Lato stand out for travel professionals — an all-in-one
Which Browsers are Supported by Lato?
Learn about the web browsers supported by Lato. This FAQ lists Google
Who Can Use Lato — Travel Agents, Tour Operators & Teams
Learn who can use Lato — travel agents, tour operators, DMCs, local agents
How Can I Update My Payment Method?
Update your payment method on Lato Travel App. Contact support to change
How to Cancel Your Lato Subscription
Learn how to cancel your Lato subscription step by step and what happens
How to Subscribe to Lato and Choose Your Plan
Learn how to get a Lato subscription, choose the right plan for your
What Happens to My Data if I Cancel My Lato Subscription?
Your data will be kept, including created trips. However, you will not
Where to Find Your Lato Subscription Invoice
Find out where to locate your Lato subscription invoice, including checking
Which Lato Subscription Plan is Best for Your Company?
Find out which Lato subscription plan suits your travel business — whether