Using Built-in Chat to Communicate With Travellers

Lato’s built-in chat lets you communicate with travellers directly from the app. Use it to answer questions, share trip updates, and keep all your trip-related conversations in one place.

In this guide, you’ll learn how to send messages and access useful trip features directly from the chat

How to Send a Message to Your Travellers

1. Go to Chats

2. Choose the trip you would like to use the chat for

3. Type your message and press the send (>) icon

Your travellers will receive notifications within the travel app and via email when a message is received.

Cool Chat Features

• You can delete any sent message by clicking on the three dots next to it and choosing “Delete message”

• You can access the trip preview directly from chat by clicking on the preview (👁️) icon to the right

• You can access the trip edit menu directly from chat by clicking the edit (✏️) icon to the right