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What happens when the free trial is over?
When the free trial is over, you’ll no longer be able to create new trips. You’ll still have full access to your account, your data, and all trips you’ve already created, and your customers will continue to see them.
What kind of customer support does Lato offer?
At Lato, we believe in staying close to our users by providing real, human support. Whether you reach out via email ([email protected]), phone, or video call, we’re here to listen and respond promptly.
How to get a Lato subscription?
Upgrading your plan
What can Lato be used for?
Lato is an extremely user-friendly SaaS (Software as a Service) platform that meets all your needs in a single package via an itinerary creator, management software and travel app. The tool has been developed by travel professionals.
Which subscription plan is best for my company?
Which subscription plan is best for my company?
Who can use Lato?
Lato stands for Local Agents & Tour Organizers. So any travel professional (travel agent, tour operator, DMC, local agent …) can start using the Lato tool.
Can I use Lato for free?
You can create a 14 day free trial!
Where can I find the invoice for my subscription?
Where can I find the invoice for my subscription?
Is Lato for B2C or B2B?
In Lato, you can either work B2C (selling directly to travelers) or you can send (as a tour operator, DMC, or local agent) your travel proposals to another professional (B2B-selling, Pro plan required).
What happens to my data if I cancel my Lato subscription?
All your data will be kept, as well as the trips you have made. However, you will not be able to create new trips.
Could you show us an example of a trip within the travel app?
Is there an example of a trip inside the travel app we can look at?
How to cancel my Lato subscription?
Follow these steps to cancel your Lato Subscription
Does the traveler need to download an app to use the travel app?
How to access the travel app?
Is Lato available in several languages?
Lato's back office is set up in English. Our travel app is available in 22 languages.
Can I create the same trip in multiple languages?
On top of the trip builder, you can select multiple languages in which you'd like to create your trip in.
Can I work with multiple users under one company?
Work together with your colleagues in Lato
Does my traveler need an account in Lato?
Your traveler does not need any account. They can simply view the travel app with the travel app link you send them.
Does Lato support right to left languages?
Yes, Lato supports right to left languages.
Why does the last day of my trip have 0 nights?
Why does the last day of my trip have 0 nights?
Does my collaborator need a paid subscription?
Does my collaborator need a paid subscription?
Which browsers are supported by Lato?
Lato supports all major web browsers, such as Google Chrome, Safari, Firefox and Microsoft Edge. For optimum performance, we recommend always using the latest version.
What do the trip statuses mean in Lato?
Trip status
I forgot my password, what now?
What to do when you forgot your password.
Are start-up and/or installation fees applicable?
There are no start-up and/or installation costs.
Does Lato have a referral system?
Yes, Lato has an affiliate system!
How can the system use a single company email for all customer communications?
How can the system use a single company email for all customer communications?
Does the traveler receive notification of my chat message?
The traveler will be notified via email about a new message in the chat of the travel app. Additionally, there will be a notification within the travel app itself.
I can't find some of my trips, elements, contacts, or samples in the system. Where is my data?
I can't find my trip/sample/element,...
I can't see my POIs, how can I fix this?
Where can the traveler find POIs in the travel app?