Chat
Guides on using our chat tool
Using Built-in Chat to Communicate With Travellers
Learn how to use Lato’s built-in chat to communicate with travellers — send messages, share updates, and collaborate directly within a trip for seamless travel planning.
Disabling Chat in Lato
Step-by-step guide on disabling chat in Lato — turn off chat messaging for yourself or travellers to reduce interruptions and manage communication preferences.
Disabling Email Notifications for Chat Messages
Step-by-step instructions to disable email notifications for chat messages in Lato so you only receive the notifications you want and reduce inbox clutter.
Does the Traveller Receive Notifications of My Chat Message?
The traveller will be notified via email about a new message in the chat of the travel app. Additionally, there will be a notification within the travel app itself.