FAQ

General

The most asked questions about our product

Who Can Use Lato — Travel Agents, Tour Operators & Teams Overview of who can use Lato — including travel agents, tour operators, DMCs, and other travel professionals, and how different user types can benefit.

Is Lato For B2C or B2B? Work B2C on Lato (selling directly to travellers) or B2B and send (as a tour operator, DMC, or local agent) your travel proposals to another professional.

What Makes Lato Stand Out: Features & Benefits for Travel Pros Overview of Lato’s unique features and benefits that help travel professionals work faster, create beautiful proposals, and improve client experience.

Can I Use Lato For Free? You can create a 14 day free trial!

Lato Customer Support — Support Channels & Help Options Description of the customer support Lato provides, including email support, video calls, AI chat, and access to the Help Center for guidance.

Could You Show Me an Example of a Trip Within the Travel App? Where can I find a trip example inside the travel app?

Does the Traveller Need to Download an App to Use the Travel App? How travellers access the travel app

Are You Planning to Develop a Native App? No native app needed

Do Travellers Need an Account to View Trips in Lato? Explanation of whether travellers need a Lato account to view their itinerary and how they can access travel plans using the link you send.

Which Browsers are Supported by Lato? Lato supports all major web browsers, such as Google Chrome, Safari, Firefox and Microsoft Edge. For optimum performance, we recommend always using the latest version.

Is Lato Available in Multiple Languages? Overview of the languages supported in the Lato travel app and how to request additional languages if needed.

Does Lato Support Right-to-Left (RTL) Languages? Details on Lato’s support for right-to-left (RTL) languages such as Arabic and Hebrew, including how text and layouts adapt in the app.

Can I Work With Multiple Users Under One Company? Explore how Lato supports multiple users under one company, including user roles, permissions, and management features.

Forgot Your Lato Password? Here’s How to Reset It Step-by-step instructions to reset your Lato password if you’ve forgotten it, including how to request a reset email.

Are Start-Up or Installation Fees Applicable for Lato? Explanation of whether start-up or installation fees apply to using Lato — there are no initial or onboarding costs to get started.

Lato Referral System — How It Works & How to Earn Commission Overview of Lato’s referral system, including how to join the affiliate program and earn commission by sharing your referral link.

Where Is My Trip Data in Lato? Missing Trips, Contacts & Elements Explanation of where to find your trip data, elements, contacts, or samples in Lato and what to check if items appear missing.

What Happens When the Lato Free Trial Ends? Overview of what happens when your Lato free trial ends, including access to existing data, trips, and next steps.

Can Lato Handle a Lot of Traffic? We guarantee an uptime of over 99.95%

Subscription & Billing

FAQs regarding our subscriptions

How to Subscribe to Lato and Choose Your Plan Step-by-step instructions on how to get a Lato subscription and choose the right plan for your company.

Which Lato Subscription Plan Is Best for Your Company? Compare Lato subscription plans and discover which one fits your company’s needs — B2C only or B2B + B2C.

Where to Find Your Lato Subscription Invoice Instructions on where to find your Lato subscription invoice, including how to retrieve it from your purchase email.

How Can I Update My Payment Method? Payment method updates

What Happens to My Data if I Cancel My Lato Subscription? Data destination after subscription cancellation.

How to Cancel Your Lato Subscription Step-by-step instructions to cancel your Lato subscription and guidance on what happens after you cancel.