Using Digital Vouchers on Lato

In Lato, you can use digital vouchers to include service confirmations directly within a trip itinerary so travellers can easily access and redeem them. Digital vouchers help keep travel documents organised and accessible, reducing confusion and improving the traveller experience. This guide explains how to add voucher files, where they appear for travellers, and best practices for managing voucher content in your trips.

How to Activate a Digital Voucher

1. Open a Trip

2. Go to Itinerary

3. Open the Day-by-Day or Board tab

4. Find the Activity or the Accommodation you want to activate the digital voucher for

5. Open it and go to the Documents section

6. Click on the "Enable digital voucher" toggle to turn it on or off

7. Save your changes

NOTE: The digital voucher will now be visible for the travellers on the travel app, next to the activity or accommodation it refers to. Learn how and when to show the vouchers on our documents/booking visibility settings.

How to Manage Digital Voucher Display

Choose if vouchers will show up for your travellers before the trip is booked, when it's booked or never.

General Digital Voucher Display Settings

1. Go to the main Settings

2. Open the Trip section

3. Scroll down to the Documents tab

4. Choose when you want the documents/vouchers to be shown

5. Save the changes

Digital Voucher Display Settings for a Specific Trip

1. Open a Trip

2. Go to Settings

3. Scroll down to the Documents section

4. Choose when you want the documents/vouchers to be shown

5. Save the changes

Finding Digital Vouchers in the Lato Travel App

1. Open the Lato Travel App

2. Go to one of the itinerary days

3. Find the activity or accommodation you want

4. Click on the digital voucher icon (🔖) to open it