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Subscription & Billing

Subscription & Billing

FAQs regarding our subscriptions
How to Get a Lato Subscription? Upgrading your plan
Which Subscription Plan is Best for my Company? Which subscription plan is best for my company?
Where can I Find the Invoice For my Subscription? Where can I find the invoice for my subscription?
What Happens to my Data if I Cancel my Lato Subscription? All your data will be kept, as well as the trips you have made. However, you will not be able to create new trips.
How can I Cancel my Lato Subscription? Follow these steps to cancel your Lato Subscription
Itinerary Builder
Itinerary Builder
  • Trips Trips
    • Creating a Trip in Lato: Quick Guide
    • Managing Price Display Settings for a Specific Trip
    • How Can I Monitor Ongoing/Upcoming/Past Trips?
    • Destination Content
    • Deleting Trips
    • Assigning a Trip to a Colleague
    • Managing Trip PDF Download Settings for a Specific Trip
    • Setting an Automatic Trip Quote Cancellation for a Specific Trip
    • Selecting a Brand for Your Trip
    • Managing Trip Documents Display Settings for a Specific Trip
    • Adjusting the Route on the Map
    • Managing Directions on Your Map for a Specific Trip
    • Enabling Group Booking for a Specific Trip
    • Updating Your Trip Status
    • What do The Trip Statuses Mean in Lato?
    • Exporting Your Trip as PDF or DOCX
    • Sharing Your Trip
    • Making Your Trip Public for Other Companies
    • Creating Samples
    • Setting the Pricing of Your Trip
    • How to Use the Calculation Tool?
    • Deleting a Language
    • Translating a Trip with DeepL
    • Can I Create the Same Trip in Multiple Languages?
    • Duplicating a Trip
    • Reordering Elements in Your Trip Day
    • Moving an Element to a Different Day
    • Saving an Element to Your Library
    • Including Videos in a Trip
    • Adding Images to Your Trip
    • Text Editor Styling
    • Why Does the Last Day of My Trip Have 0 Nights?
    • Generating a Description Using AI
    • Adding Transportation to Your Trip
    • What Are Optional Activities?
    • Adding Activities to Your Trip
    • Adding Accommodations to Your Trip
    • Trip Itinerary: Choosing the Right Layout for Your "Day by day" Overview
    • Configuring Your Trip Itinerary: Duration and Destinations
    • Adding Documents to Your Trip
    • Adding a Flight Using a PNR
    • Adding Flights to Your Trip
    • Adding a Contact to Your Trip
    • PDF to Trip in One Click
  • Collaboration Collaboration
    • How Is a Collaboration Displayed to Travellers?
    • Does my Collaborator Need a Paid Subscription?
    • Managing Collaborator Editing Privileges
    • B2B Collaborations
  • Element Library Element Library
    • Importing Activities from a URL, File, or Text
    • Deleting an Element
    • Duplicating an Element
    • Using Elements: Transportations
    • Using Elements: Text Fields
    • Using Elements: Images
    • Using Elements: Destinations
    • Importing Accommodations from a URL, File, or Text
    • Using Elements: Accommodations & Activities
    • Creating an Element in Lato
  • Points of Interest Points of Interest
    • Creating Points of Interest (POIs)
    • Managing POI Display Settings
    • Fixing POI Display Issues
  • Tasks Tasks
    • Creating a Task
  • Calendar Calendar
    • Accessing Your Lato Calendar
    • Syncing Your Google Calendar
  • Chat Chat
    • Using Built-in Chat to Communicate With Travellers
    • Disabling Chat
    • Disabling Email Notifications for Chat Messages
    • Does the Traveller Receive Notifications of My Chat Message?
  • Contacts Contacts
    • Managing Contact Database
    • Adding Loyalty Programmes
    • Contact Database
  • Bookings Bookings
    • Booking a Hotel Directly Through Lato
    • Adding Bedbank Content to Your Itinerary
    • Configuring the RateHawk API Key
  • My Company & Settings My Company & Settings
    • All Settings in Lato: Complete Overview
    • Customising Your Email & Branding Preferences
    • Changing Your Email Address
    • Changing Your Password
    • Trip Settings & Preferences
    • Setting a Default Language for All Your Trips
    • Managing Price Display Settings
    • Managing Documents Display Settings
    • Automatically cancelling quotes after a time period
    • Managing directions display settings
    • Managing the download settings for the trip PDF
    • Enabling Group Booking
    • Setting a Booking Link as a Default
    • Adding Default Documents That Get Automatically Added to Your Trip
    • Setting a Default Status for New Trips
    • Branding: Configuring Your Brand(s)
    • Personalising Your AI-Generated Content
    • Changing Personal Information
    • Changing Company Information
    • Adding Members to Your Company
    • Integrations
    • How to Use the Insights Feature?
    • Selecting your Default Brand
    • Using a Single Company Email for all Customer Communications
    • Adding Terms & Conditions for Your Brand
    • Customising the PDF Version of the Trip
    • Setting a DeepL API Key
    • Changing the Itinerary Map View
  • Managing Price Display Settings for a Specific Trip
  • Importing Activities from a URL, File, or Text
  • All Settings in Lato: Complete Overview
  • Customising Your Email & Branding Preferences
  • Changing Your Email Address
  • Changing Your Password
  • Trip Settings & Preferences
  • Setting a Default Language for All Your Trips
  • Managing Price Display Settings
  • Managing Documents Display Settings
  • Automatically cancelling quotes after a time period
  • Managing directions display settings
  • Managing the download settings for the trip PDF
  • Enabling Group Booking
  • Setting a Booking Link as a Default
  • Adding Default Documents That Get Automatically Added to Your Trip
  • Setting a Default Status for New Trips
  • Branding: Configuring Your Brand(s)
  • Personalising Your AI-Generated Content
  • Changing Personal Information
  • Changing Company Information
  • Adding Members to Your Company
  • Integrations
  • How to Use the Insights Feature?
  • Selecting your Default Brand
  • Using a Single Company Email for all Customer Communications
  • Adding Terms & Conditions for Your Brand
  • Customising the PDF Version of the Trip
  • Setting a DeepL API Key
  • Changing the Itinerary Map View
  • Booking a Hotel Directly Through Lato
  • Adding Bedbank Content to Your Itinerary
  • Configuring the RateHawk API Key
  • Managing Contact Database
  • Adding Loyalty Programmes
  • Contact Database
  • Using Built-in Chat to Communicate With Travellers
  • Disabling Chat
  • Disabling Email Notifications for Chat Messages
  • Does the Traveller Receive Notifications of My Chat Message?
  • Accessing Your Lato Calendar
  • Syncing Your Google Calendar
  • Creating a Task
  • Creating Points of Interest (POIs)
  • Managing POI Display Settings
  • Fixing POI Display Issues
  • Deleting an Element
  • Duplicating an Element
  • Using Elements: Transportations
  • Using Elements: Text Fields
  • Using Elements: Images
  • Using Elements: Destinations
  • Importing Accommodations from a URL, File, or Text
  • Using Elements: Accommodations & Activities
  • Creating an Element in Lato
  • How Is a Collaboration Displayed to Travellers?
  • Does my Collaborator Need a Paid Subscription?
  • Managing Collaborator Editing Privileges
  • B2B Collaborations
  • How Can I Monitor Ongoing/Upcoming/Past Trips?
  • Destination Content
  • Deleting Trips
  • Assigning a Trip to a Colleague
  • Managing Trip PDF Download Settings for a Specific Trip
  • Setting an Automatic Trip Quote Cancellation for a Specific Trip
  • Selecting a Brand for Your Trip
  • Managing Trip Documents Display Settings for a Specific Trip
  • Adjusting the Route on the Map
  • Managing Directions on Your Map for a Specific Trip
  • Enabling Group Booking for a Specific Trip
  • Updating Your Trip Status
  • What do The Trip Statuses Mean in Lato?
  • Exporting Your Trip as PDF or DOCX
  • Sharing Your Trip
  • Making Your Trip Public for Other Companies
  • Creating Samples
  • Setting the Pricing of Your Trip
  • How to Use the Calculation Tool?
  • Deleting a Language
  • Translating a Trip with DeepL
  • Can I Create the Same Trip in Multiple Languages?
  • Duplicating a Trip
  • Reordering Elements in Your Trip Day
  • Moving an Element to a Different Day
  • Saving an Element to Your Library
  • Including Videos in a Trip
  • Adding Images to Your Trip
  • Text Editor Styling
  • Why Does the Last Day of My Trip Have 0 Nights?
  • Generating a Description Using AI
  • Adding Transportation to Your Trip
  • What Are Optional Activities?
  • Adding Activities to Your Trip
  • Adding Accommodations to Your Trip
  • Trip Itinerary: Choosing the Right Layout for Your "Day by day" Overview
  • Configuring Your Trip Itinerary: Duration and Destinations
  • Adding Documents to Your Trip
  • Adding a Flight Using a PNR
  • Adding Flights to Your Trip
  • Adding a Contact to Your Trip
  • PDF to Trip in One Click
  • Creating a Trip in Lato: Quick Guide
Travel App
Travel App
  • Overview Overview
    • Travel App: Quick Overview
    • Understanding the Difference: Quote vs. Booked Version of the Travel App
    • Changing the Language
    • Adding the Travel App to Your Phone's Home Screen
    • Viewing Points of Interest (POIs)
    • Accessing Documents
    • Downloading a PDF of Your Trip
    • Switching Between Kilometres and Miles in the Travel App
    • Overview of Flights & Transports
    • Overview of Accommodations
    • Viewing All Previously Opened Trips
  • Travel Proposals Travel Proposals
    • Confirming a Trip
  • Confirming a Trip
  • Travel App: Quick Overview
  • Understanding the Difference: Quote vs. Booked Version of the Travel App
  • Changing the Language
  • Adding the Travel App to Your Phone's Home Screen
  • Viewing Points of Interest (POIs)
  • Accessing Documents
  • Downloading a PDF of Your Trip
  • Switching Between Kilometres and Miles in the Travel App
  • Overview of Flights & Transports
  • Overview of Accommodations
  • Viewing All Previously Opened Trips
FAQ
FAQ
  • General General
    • What can Lato be used for?
    • Who Can Use Lato?
    • Can I Use Lato For Free?
    • Is Lato For B2C or B2B?
    • Could You Show Me an Example of a Trip Within the Travel App?
    • Does the Traveller Need to Download an App to Use the Travel App?
    • Does the Traveller Need an Account in Lato?
    • Is Lato Available in Several Languages?
    • Does Lato Support Right-to-Left (RTL) Languages?
    • Can I Work With Multiple Users Under One Company?
    • Which Browsers are Supported by Lato?
    • I Forgot my Password, What Now?
    • Are Start-up and/or Installation Fees Applicable?
    • Does Lato Offer a Referral System?
    • Finding my Trips, Elements, Contacts, or Samples in the System
    • What Happens When the Free Trial Is Over?
    • What Kind of Customer Support Does Lato Offer?
    • Can Lato Handle a Lot of Traffic?
  • Subscription & Billing Subscription & Billing
    • How to Get a Lato Subscription?
    • Which Subscription Plan is Best for my Company?
    • Where can I Find the Invoice For my Subscription?
    • What Happens to my Data if I Cancel my Lato Subscription?
    • How can I Cancel my Lato Subscription?
  • How to Get a Lato Subscription?
  • Which Subscription Plan is Best for my Company?
  • Where can I Find the Invoice For my Subscription?
  • What Happens to my Data if I Cancel my Lato Subscription?
  • How can I Cancel my Lato Subscription?
  • What can Lato be used for?
  • Who Can Use Lato?
  • Can I Use Lato For Free?
  • Is Lato For B2C or B2B?
  • Could You Show Me an Example of a Trip Within the Travel App?
  • Does the Traveller Need to Download an App to Use the Travel App?
  • Does the Traveller Need an Account in Lato?
  • Is Lato Available in Several Languages?
  • Does Lato Support Right-to-Left (RTL) Languages?
  • Can I Work With Multiple Users Under One Company?
  • Which Browsers are Supported by Lato?
  • I Forgot my Password, What Now?
  • Are Start-up and/or Installation Fees Applicable?
  • Does Lato Offer a Referral System?
  • Finding my Trips, Elements, Contacts, or Samples in the System
  • What Happens When the Free Trial Is Over?
  • What Kind of Customer Support Does Lato Offer?
  • Can Lato Handle a Lot of Traffic?
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