You can disable the Lato chat if you don't want to be contacted by the travellers.
(Our product evolves quickly, and this video may not show the latest updates)
How to Disable the Chat for All Your Trips
Go to Settings > Trip
Find the "Chat" section
Uncheck the "Enable chat" option
Save your changes.
How to Disable the Chat for a Specific Trip
Go to Trips
Select the trip you want to disable the chat for
Go to the "Settings" tab
Find the "Chat" section
Uncheck the "Enable chat" option
Save your trip