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Does the Traveller Receive Notifications of My Chat Message?

Does the Traveller Receive Notifications of My Chat Message?

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Yes, the traveller will be notified via email about a new message in the Lato chat. Additionally, there will be a notification within the travel app itself.

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Updated on 09 December, 2025

Accessing Your Lato Calendar Disabling Email Notifications for Chat Messages

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Itinerary Builder

Trips
Collaboration
Element Library
Points of Interest
Tasks
- Creating a Task
Calendar
- Accessing Your Lato Calendar
- Syncing Your Google Calendar
Chat
Contacts
Bookings
My Company & Settings
Managing Price Display Settings for a Specific Trip
Importing Activities from a URL, File, or Text
All Settings in Lato: Complete Overview
Customising Your Email & Branding Preferences
Changing Your Email Address
Changing Your Password
Trip Settings & Preferences
Setting a Default Language for All Your Trips
Managing Price Display Settings
Managing Documents Display Settings
Automatically cancelling quotes after a time period
Managing directions display settings
Managing the download settings for the trip PDF
Enabling Group Booking
Setting a Booking Link as a Default
Adding Default Documents That Get Automatically Added to Your Trip
Setting a Default Status for New Trips
Branding: Configuring Your Brand(s)
Personalising Your AI-Generated Content
Changing Personal Information
Changing Company Information
Adding Members to Your Company
Integrations
How to Use the Insights Feature?
Selecting your Default Brand
Using a Single Company Email for all Customer Communications
Adding Terms & Conditions for Your Brand
Customising the PDF Version of the Trip
Setting a DeepL API Key
Changing the Itinerary Map View
Booking a Hotel Directly Through Lato
Adding Bedbank Content to Your Itinerary
Configuring the RateHawk API Key
Managing Contact Database
Adding Loyalty Programmes
Contact Database
Using Built-in Chat to Communicate With Travellers
Disabling Chat
Disabling Email Notifications for Chat Messages
Does the Traveller Receive Notifications of My Chat Message?
Accessing Your Lato Calendar
Syncing Your Google Calendar
Creating a Task
Creating Points of Interest (POIs)
Managing POI Display Settings
Fixing POI Display Issues
Deleting an Element
Duplicating an Element
Using Elements: Transportations
Using Elements: Text Fields
Using Elements: Images
Using Elements: Destinations
Importing Accommodations from a URL, File, or Text
Using Elements: Accommodations & Activities
Creating an Element in Lato
How Is a Collaboration Displayed to Travellers?
Does my Collaborator Need a Paid Subscription?
Managing Collaborator Editing Privileges
B2B Collaborations
How Can I Monitor Ongoing/Upcoming/Past Trips?
Destination Content
Deleting Trips
Assigning a Trip to a Colleague
Managing Trip PDF Download Settings for a Specific Trip
Setting an Automatic Trip Quote Cancellation for a Specific Trip
Selecting a Brand for Your Trip
Managing Trip Documents Display Settings for a Specific Trip
Adjusting the Route on the Map
Managing Directions on Your Map for a Specific Trip
Enabling Group Booking for a Specific Trip
Updating Your Trip Status
What do The Trip Statuses Mean in Lato?
Exporting Your Trip as PDF or DOCX
Sharing Your Trip
Making Your Trip Public for Other Companies
Creating Samples
Setting the Pricing of Your Trip
How to Use the Calculation Tool?
Deleting a Language
Translating a Trip with DeepL
Can I Create the Same Trip in Multiple Languages?
Duplicating a Trip
Reordering Elements in Your Trip Day
Moving an Element to a Different Day
Saving an Element to Your Library
Including Videos in a Trip
Adding Images to Your Trip
Text Editor Styling
Why Does the Last Day of My Trip Have 0 Nights?
Generating a Description Using AI
Adding Transportation to Your Trip
What Are Optional Activities?
Adding Activities to Your Trip
Adding Accommodations to Your Trip
Trip Itinerary: Choosing the Right Layout for Your "Day by day" Overview
Configuring Your Trip Itinerary: Duration and Destinations
Adding Documents to Your Trip
Adding a Flight Using a PNR
Adding Flights to Your Trip
Adding a Contact to Your Trip
PDF to Trip in One Click
Creating a Trip in Lato: Quick Guide

Travel App

Overview
Travel Proposals
- Confirming a Trip
Confirming a Trip
Travel App: Quick Overview
Understanding the Difference: Quote vs. Booked Version of the Travel App
Changing the Language
Adding the Travel App to Your Phone's Home Screen
Viewing Points of Interest (POIs)
Accessing Documents
Downloading a PDF of Your Trip
Switching Between Kilometres and Miles in the Travel App
Overview of Flights & Transports
Overview of Accommodations
Viewing All Previously Opened Trips

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Could You Show Me an Example of a Trip Within the Travel App?
Does the Traveller Need to Download an App to Use the Travel App?
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Which Browsers are Supported by Lato?
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Finding my Trips, Elements, Contacts, or Samples in the System
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Can Lato Handle a Lot of Traffic?

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