General

What can Lato be used for? Lato is an extremely user-friendly SaaS (Software as a Service) platform that meets all your needs in a single package via an itinerary creator, management software and travel app. The tool has been developed by travel professionals.

Who Can Use Lato? Lato stands for Local Agents & Tour Organisers. So any travel professional (travel agent, tour operator, DMC, local agent …) can start using the Lato tool.

Can I Use Lato For Free? You can create a 14 day free trial!

Is Lato For B2C or B2B? In Lato, you can either work B2C (selling directly to travellers) or you can send (as a tour operator, DMC, or local agent) your travel proposals to another professional (B2B-selling, Pro plan required).

Could You Show Me an Example of a Trip Within the Travel App? Is there an example of a trip inside the travel app I can look at?

Does the Traveller Need to Download an App to Use the Travel App? How travellers access the travel app

Does the Traveller Need an Account in Lato? Your traveller does not need an account. They can simply view the travel app with the link you send them.

Is Lato Available in Several Languages? Lato's back office is set up in English. Our travel app is available in 22 languages.

Does Lato Support Right-to-Left (RTL) Languages? Yes, Lato supports right to left languages.

Can I Work With Multiple Users Under One Company? Work together with your colleagues in Lato

Which Browsers are Supported by Lato? Lato supports all major web browsers, such as Google Chrome, Safari, Firefox and Microsoft Edge. For optimum performance, we recommend always using the latest version.

I Forgot my Password, What Now? What to do when you forgot your password.

Are Start-up and/or Installation Fees Applicable? There are no start-up and/or installation costs.

Does Lato Offer a Referral System? Yes, Lato offers an affiliate system!

Finding my Trips, Elements, Contacts, or Samples in the System I can't find my trip/sample/element,...