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General

The most asked questions about our product
What Happens When the Free Trial Is Over? After your free trial ends in Lato, you can no longer create new trips, but you'll retain full access to your account, data, and existing trips.
What Kind of Customer Support Does Lato Offer? Lato offers responsive, human customer support via email, or video call. You can also find answers anytime through our Help Centre and AI chat.
Can Lato Handle a Lot of Traffic? We guarantee an uptime of over 99.95%
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Showing 16 to 18 of 18 results

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Itinerary Builder
Itinerary Builder
  • Trips Trips
    • Creating a Trip in Lato: Quick Guide
    • PDF to Trip in One Click
    • Configuring Your Trip Itinerary: Duration and Destinations
    • Choosing the Right Layout for Your "Day by day" Overview
    • Adding a Contact to Your Trip
    • Adding Transportation to Your Trip
    • Adding Flights to Your Trip
    • Adding a Flight Using a PNR
    • Adding Documents to Your Trip
    • Adding Accommodations to Your Trip
    • Adding Activities to Your Trip
    • What Are Optional Activities?
    • Generating a Description Using AI
    • Managing Trip PDF Download Settings for a Specific Trip
    • Exporting Your Trip as PDF or DOCX
    • Selecting a Brand for Your Trip
    • Managing Trip Documents Display Settings for a Specific Trip
    • Adding Images to Your Trip
    • Including Videos in a Trip
    • Managing Directions on Your Map for a Specific Trip
    • Setting an Automatic Trip Quote Cancellation for a Specific Trip
    • Enabling Group Booking for a Specific Trip
    • Translating a Trip with DeepL
    • Can I Create the Same Trip in Multiple Languages?
    • Deleting a Language
    • Sharing Your Trip
    • Assigning a Trip to a Colleague
    • Creating Samples
    • Making Your Trip Public for Other Companies
    • Saving an Element to Your Library
    • Reordering Elements in Your Trip Day
    • Moving an Element to a Different Day
    • Text Editor Styling
    • Duplicating a Trip
    • Deleting Trips
    • Destination Content
    • Setting the Pricing of Your Trip
    • Managing Price Display Settings for a Specific Trip
    • How to Use the Calculation Tool?
    • Updating Your Trip Status
    • What do The Trip Statuses Mean in Lato?
    • Adjusting the Route on the Map
    • How Can I Monitor Ongoing/Upcoming/Past Trips?
    • Why Does the Last Day of My Trip Have 0 Nights?
  • Collaboration Collaboration
    • B2B Collaborations
    • Managing Collaborator Editing Privileges
    • Does my Collaborator Need a Paid Subscription?
    • How Is a Collaboration Displayed to Travellers?
  • Element Library Element Library
    • Creating an Element in Lato
    • Using Elements: Accommodations & Activities
    • Using Elements: Destinations
    • Using Elements: Text Fields
    • Using Elements: Images
    • Using Elements: Transportations
    • Duplicating an Element
    • Deleting an Element
    • Importing Activities from a URL, File, or Text
    • Importing Accommodations from a URL, File, or Text
  • Points of Interest Points of Interest
    • Creating Points of Interest (POIs)
    • Managing POI Display Settings
    • Fixing POI Display Issues
  • Tasks Tasks
    • Creating a Task
  • Calendar Calendar
    • Accessing Your Lato Calendar
    • Syncing Your Google Calendar
  • Chat Chat
    • Using Built-in Chat to Communicate With Travellers
    • Disabling Chat
    • Disabling Email Notifications for Chat Messages
    • Does the Traveller Receive Notifications of My Chat Message?
  • Contacts Contacts
    • Managing Contact Database
    • Adding Loyalty Programmes
  • Bookings Bookings
    • Booking a Hotel Directly Through Lato
    • Adding Bedbank Content to Your Itinerary
    • Configuring the RateHawk API Key
  • My Company & Settings My Company & Settings
    • All Settings in Lato: Complete Overview
    • Customising Your Email & Branding Preferences
    • Changing Your Email Address
    • Changing Your Password
    • Trip Settings & Preferences
    • Setting a Default Language for All Your Trips
    • Managing Price Display Settings
    • Managing Documents Display Settings
    • Automatically Cancelling Quotes After a Time Period
    • Managing Directions Display Settings
    • Managing Download Settings for the Trip PDF
    • Enabling Group Booking
    • Setting a Booking Link as a Default
    • Adding Default Documents That Get Automatically Added to Your Trip
    • Setting a Default Status for New Trips
    • Branding: Configuring Your Brand(s)
    • Selecting your Default Brand
    • Personalising Your AI-Generated Content
    • Changing Personal Information
    • Changing Company Information
    • Adding Members to Your Company
    • Using a Single Company Email for all Customer Communications
    • Integrations
    • Setting a DeepL API Key
    • How to Use the Insights Feature?
    • Adding Terms & Conditions for Your Brand
    • Customising the PDF Version of the Trip
    • Changing the Itinerary Map View
  • Managing Price Display Settings for a Specific Trip
  • Importing Activities from a URL, File, or Text
  • All Settings in Lato: Complete Overview
  • Customising Your Email & Branding Preferences
  • Changing Your Email Address
  • Changing Your Password
  • Trip Settings & Preferences
  • Setting a Default Language for All Your Trips
  • Managing Price Display Settings
  • Managing Documents Display Settings
  • Automatically Cancelling Quotes After a Time Period
  • Managing Directions Display Settings
  • Managing Download Settings for the Trip PDF
  • Enabling Group Booking
  • Setting a Booking Link as a Default
  • Adding Default Documents That Get Automatically Added to Your Trip
  • Setting a Default Status for New Trips
  • Branding: Configuring Your Brand(s)
  • Personalising Your AI-Generated Content
  • Changing Personal Information
  • Changing Company Information
  • Adding Members to Your Company
  • Integrations
  • How to Use the Insights Feature?
  • Selecting your Default Brand
  • Using a Single Company Email for all Customer Communications
  • Adding Terms & Conditions for Your Brand
  • Customising the PDF Version of the Trip
  • Setting a DeepL API Key
  • Changing the Itinerary Map View
  • Booking a Hotel Directly Through Lato
  • Adding Bedbank Content to Your Itinerary
  • Configuring the RateHawk API Key
  • Managing Contact Database
  • Adding Loyalty Programmes
  • Using Built-in Chat to Communicate With Travellers
  • Disabling Chat
  • Disabling Email Notifications for Chat Messages
  • Does the Traveller Receive Notifications of My Chat Message?
  • Accessing Your Lato Calendar
  • Syncing Your Google Calendar
  • Creating a Task
  • Creating Points of Interest (POIs)
  • Managing POI Display Settings
  • Fixing POI Display Issues
  • Deleting an Element
  • Duplicating an Element
  • Using Elements: Transportations
  • Using Elements: Text Fields
  • Using Elements: Images
  • PDF to Trip in One Click
  • Using Elements: Destinations
  • Importing Accommodations from a URL, File, or Text
  • Using Elements: Accommodations & Activities
  • Creating an Element in Lato
  • How Is a Collaboration Displayed to Travellers?
  • Does my Collaborator Need a Paid Subscription?
  • Managing Collaborator Editing Privileges
  • B2B Collaborations
  • How Can I Monitor Ongoing/Upcoming/Past Trips?
  • Destination Content
  • Deleting Trips
  • Assigning a Trip to a Colleague
  • Managing Trip PDF Download Settings for a Specific Trip
  • Setting an Automatic Trip Quote Cancellation for a Specific Trip
  • Selecting a Brand for Your Trip
  • Managing Trip Documents Display Settings for a Specific Trip
  • Adjusting the Route on the Map
  • Managing Directions on Your Map for a Specific Trip
  • Enabling Group Booking for a Specific Trip
  • Updating Your Trip Status
  • What do The Trip Statuses Mean in Lato?
  • Exporting Your Trip as PDF or DOCX
  • Sharing Your Trip
  • Making Your Trip Public for Other Companies
  • Creating Samples
  • Setting the Pricing of Your Trip
  • How to Use the Calculation Tool?
  • Deleting a Language
  • Translating a Trip with DeepL
  • Can I Create the Same Trip in Multiple Languages?
  • Duplicating a Trip
  • Reordering Elements in Your Trip Day
  • Creating a Trip in Lato: Quick Guide
  • Moving an Element to a Different Day
  • Saving an Element to Your Library
  • Including Videos in a Trip
  • Adding Images to Your Trip
  • Text Editor Styling
  • Why Does the Last Day of My Trip Have 0 Nights?
  • Generating a Description Using AI
  • Adding Transportation to Your Trip
  • What Are Optional Activities?
  • Adding Activities to Your Trip
  • Adding Accommodations to Your Trip
  • Choosing the Right Layout for Your "Day by day" Overview
  • Configuring Your Trip Itinerary: Duration and Destinations
  • Adding Documents to Your Trip
  • Adding a Flight Using a PNR
  • Adding Flights to Your Trip
  • Adding a Contact to Your Trip
Travel App
Travel App
  • Overview Overview
    • Travel App: Quick Overview
    • Understanding the Difference: Quote vs. Booked Version of the Travel App
    • Changing the Language
    • Adding the Travel App to Your Phone's Home Screen
    • Viewing Points of Interest (POIs)
    • Accessing Documents
    • Downloading a PDF of Your Trip
    • Switching Between Kilometres and Miles in the Travel App
    • Overview of Flights & Transports
    • Overview of Accommodations
    • Viewing All Previously Opened Trips
  • Travel Proposals Travel Proposals
    • Confirming a Trip
  • Confirming a Trip
  • Travel App: Quick Overview
  • Understanding the Difference: Quote vs. Booked Version of the Travel App
  • Changing the Language
  • Adding the Travel App to Your Phone's Home Screen
  • Viewing Points of Interest (POIs)
  • Accessing Documents
  • Downloading a PDF of Your Trip
  • Switching Between Kilometres and Miles in the Travel App
  • Overview of Flights & Transports
  • Overview of Accommodations
  • Viewing All Previously Opened Trips
FAQ
FAQ
  • General General
    • What can Lato be used for?
    • Who Can Use Lato?
    • Can I Use Lato For Free?
    • Is Lato For B2C or B2B?
    • Could You Show Me an Example of a Trip Within the Travel App?
    • Does the Traveller Need to Download an App to Use the Travel App?
    • Does the Traveller Need an Account in Lato?
    • Is Lato Available in Several Languages?
    • Does Lato Support Right-to-Left (RTL) Languages?
    • Can I Work With Multiple Users Under One Company?
    • Which Browsers are Supported by Lato?
    • I Forgot my Password, What Now?
    • Are Start-up and/or Installation Fees Applicable?
    • Does Lato Offer a Referral System?
    • Finding my Trips, Elements, Contacts, or Samples in the System
    • What Happens When the Free Trial Is Over?
    • What Kind of Customer Support Does Lato Offer?
    • Can Lato Handle a Lot of Traffic?
  • Subscription & Billing Subscription & Billing
    • How to Get a Lato Subscription?
    • Which Subscription Plan is Best for my Company?
    • Where can I Find the Invoice For my Subscription?
    • What Happens to my Data if I Cancel my Lato Subscription?
    • How can I Cancel my Lato Subscription?
  • How to Get a Lato Subscription?
  • Which Subscription Plan is Best for my Company?
  • Where can I Find the Invoice For my Subscription?
  • What Happens to my Data if I Cancel my Lato Subscription?
  • How can I Cancel my Lato Subscription?
  • What can Lato be used for?
  • Who Can Use Lato?
  • Can I Use Lato For Free?
  • Is Lato For B2C or B2B?
  • Could You Show Me an Example of a Trip Within the Travel App?
  • Does the Traveller Need to Download an App to Use the Travel App?
  • Does the Traveller Need an Account in Lato?
  • Is Lato Available in Several Languages?
  • Does Lato Support Right-to-Left (RTL) Languages?
  • Can I Work With Multiple Users Under One Company?
  • Which Browsers are Supported by Lato?
  • I Forgot my Password, What Now?
  • Are Start-up and/or Installation Fees Applicable?
  • Does Lato Offer a Referral System?
  • Finding my Trips, Elements, Contacts, or Samples in the System
  • What Happens When the Free Trial Is Over?
  • What Kind of Customer Support Does Lato Offer?
  • Can Lato Handle a Lot of Traffic?
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