Itinerary Builder

Trips

Guides on creating, managing and sharing trips

Creating a Trip in Lato: Quick Guide Quick guide to creating a new trip in Lato. Learn how to start a trip, add basic details, and begin building an itinerary in just a few steps.

PDF to Trip in One Click Import a PDF

Configuring Your Trip Itinerary: Duration and Destinations Customising the overview of your trip

Choosing the Right Layout for Your "Day by day" Overview Different day-by-day layouts

Adding a Contact to Your Trip Adding contacts

Adding Transportation to Your Trip Adding transportation

Adding Flights to Your Trip Adding flights

Adding a Flight Using a PNR Add flight via PNR

Adding Documents to Your Trip Adding documents

Adding Accommodations to Your Trip Adding accommodations

Adding Activities to Your Trip Adding activities

What Are Optional Activities? Learn how to mark activities as optional in Lato. Help travellers customise their trips by distinguishing between included and extra experiences in the travel app.

Generating a Description Using AI Generate a description with AI

Managing Trip PDF Download Settings for a Specific Trip Manage the download settings for the PDF of your trip

Exporting Your Trip as PDF or DOCX Exporting your trip as PDF or DOCX

Selecting a Brand for a Specific Trip Setting up and selecting a brand

Managing Document Display Settings for a Specific Trip Manage document display settings in your trip

Adding Images to Your Trip Add images to your trip

Including Videos in a Trip Step-by-step instructions on including videos in a trip itinerary using Lato.

Managing Directions on Your Map for a Specific Trip Manage directions on the map

Automatically Cancelling a Specific Quote After a Time Period Cancel a trip quote after a specified time period

Enabling Group Booking for a Specific Trip Group booking

Translating a Trip with DeepL Translate a trip automatically via DeepL

Can I Create the Same Trip in Multiple Languages? Discover how to create a trip in multiple languages with Lato

Deleting a Language Delete a language inside your trip

Sharing Your Trip Different ways of sharing your trips

Assigning a Trip to a Colleague Assign a trip to a colleague

Creating Samples Creating samples

Making Your Trip Public for Other Companies Making your trip public

Saving an Element to Your Library Save an element to your library

Reordering Elements in Your Trip Day Reordering elements

Moving an Element to a Different Day Moving an element to a different day

Text Editor Styling Text editor styling

Duplicating a Trip Duplicating a trip

Deleting a Trip in Lato Step-by-step instructions for deleting trips in Lato, including what happens when you delete a trip and related best practices.

Adding Destination Content Destination content

Setting the Pricing of Your Trip Set the pricing of your trip

Managing Price Display Settings for a Specific Trip Instructions for managing price display settings for a specific trip in Lato, including when and how trip prices are shown to travellers.

How to Use the Calculation Tool? Learn how to use Lato's Calculation Tool to manage travel pricing, apply margins and fees, handle multi-currency trips, and generate accurate cost breakdowns

Updating Your Trip Status Trip status

What do The Trip Statuses Mean in Lato? Trip status meaning

Adjusting the Route on the Map Adjusting the route on the map

How Can I Monitor Ongoing/Upcoming/Past Trips? Use Lato's interactive map to track current, upcoming, and past trips. Filter by date or user, view traveller locations, and access trip details in real time.

Why Does the Last Day of My Trip Have 0 Nights? Why does the last day of my trip have 0 nights?

Where Can I Add Internal Notes? Internal notes are the place to capture context for your team without sharing them with customers.

Collaboration

Guides for collaborators working with Lato

B2B Collaborations Overview of B2B collaboration features in Lato — how travel professionals can share, edit and adapt proposals together for smoother cooperation.

Managing Collaborator Editing Privileges Guide on managing collaborator editing privileges in Lato — learn how to set, adjust, or revoke editing access for people you collaborate with on shared trip proposals.

Does my Collaborator Need a Paid Subscription? Overview of whether collaborators need a paid subscription in Lato — what a free collaborator account can access and when a paid plan is required.

How Is a Collaboration Displayed to Travellers? Overview of how shared collaborations appear to travellers in Lato — see where shared trips show up, how edits display, and what passengers see in their itinerary view.

Changing the B2B Proposal Language Guidance on what to do if you chose the wrong proposal language in Lato and how to switch to your preferred language.

Element Library

Guides on our helpful time-saving element library

Creating an Element in Lato Step-by-step instructions for creating and saving elements (accommodations, activities, photos, text fields) in Lato’s Element Library to reuse in trips.

Using Elements: Accommodations & Activities Learn how to use saved elements like accommodations and activities in Lato to quickly build trips and reuse content across itineraries.

Using Elements: Destinations Learn how to use destination elements in Lato’s Element Library — add saved destinations to trips and reuse them across itineraries to plan faster.

Using Elements: Text Fields Loading in text fields in a trip

Using Elements: Images Learn how to use image elements in Lato’s Element Library — add saved photos to trips and itineraries to enhance visuals and speed up planning.

Using Elements: Transportations Learn how to use transportation elements in Lato’s Element Library — add reusable transport options to your trips to speed up itinerary building.

Duplicating an Element Learn how to duplicate elements in Lato’s Element Library — quickly copy existing elements like accommodations, activities, and text fields to speed up itinerary creation.

Deleting an Element Learn how to delete elements from Lato’s Library — remove saved accommodations, activities, images, and text fields you no longer need to keep your library tidy.

How to Import Activities in Lato (URL, File & Text) Step-by-step instructions for importing trip activities into Lato using a URL, file upload, or copied text.

Importing Accommodations from a URL, File, or Text Learn how to import accommodations into Lato from a URL, file, or text to quickly add hotel details and save time when building trips.

Points of Interest

Guides on creating and managing your POIs

Creating Points of Interest (POIs) Step-by-step instructions on how to create and add points of interest (POIs) in Lato trips and customize itinerary details.

Managing POI Display Settings in Lato Instructions for managing how points of interest (POIs) are displayed in the Lato travel app, including visibility settings in itineraries.

Fixing POI Display Issues in Lato Step-by-step tips to troubleshoot and fix POI (Points of Interest) display issues in Lato, including why POIs may not appear on the map and how to resolve visibility problems.

Tasks

Guides on creating and managing tasks in Lato

Creating a Task in Lato Learn how to create tasks in Lato — add, assign, and track tasks within trips to manage to-dos, deadlines, and responsibilities for seamless travel planning.

Calendar

Guides on using Lato's calendar and syncing with Google Calendar

Accessing Your Lato Calendar Learn how to access your Lato calendar to view trips, tasks, and events in one place. Step-by-step instructions for navigating the calendar view in Lato.

Syncing Your Google Calendar with Lato Step-by-step guide to syncing your Google Calendar with Lato’s calendar so you can view your personal schedule alongside trips and avoid scheduling conflicts.

Chat

Guides on using our chat tool

Using Built-in Chat to Communicate With Travellers Learn how to use Lato’s built-in chat to communicate with travellers — send messages, share updates, and collaborate directly within a trip for seamless travel planning.

Disabling Chat in Lato Step-by-step guide on disabling chat in Lato — turn off chat messaging for yourself or travellers to reduce interruptions and manage communication preferences.

Disabling Email Notifications for Chat Messages Step-by-step instructions to disable email notifications for chat messages in Lato so you only receive the notifications you want and reduce inbox clutter.

Does the Traveller Receive Notifications of My Chat Message? The traveller will be notified via email about a new message in the chat of the travel app. Additionally, there will be a notification within the travel app itself.

Contacts

Guides on how to use our built-in CRM system

Managing Your Lato Contact Database Learn how to manage your contact database in Lato — add, import, edit, or delete contacts so your CRM stays organised and ready to use in trips.

Adding Loyalty Programmes in Lato Step-by-step instructions to add and manage loyalty programs in Lato — link travellers’ reward accounts, enhance reward tracking, and support loyalty integrations within trip planning.

Bookings

Guides for using our integrated booking system

Booking a Hotel Directly Through Lato Step‑by‑step guide to booking a hotel directly through Lato — search availability, select rooms, and confirm reservations within your itinerary workflow.

Adding Bedbank Content to Your Itinerary Learn how to add bedbank content — including hotels, rates, and availability — to your itinerary in Lato. Step‑by‑step instructions for sourcing and inserting bedbank inventory into your trip plans.

Configuring the RateHawk API Key Step-by-step instructions to configure your RateHawk API key in Lato — connect RateHawk hotel inventory so you can source real-time rates and availability directly in your trips.

My Company & Settings

Guides on managing your company, preferences, and settings to tailor even more to your needs

All Settings in Lato — A Complete Overview Complete overview of all Lato settings, explaining where to find each option and how to customise account preferences, security, billing, trip settings, branding, maps and integrations.

Customising Your Email Branding Preferences Step-by-step instructions to customise your email branding in Lato, including logo, colours, and sender preferences.

Changing Your Email Address Step-by-step instructions to change your email address in Lato — update your account email to keep your login and notifications current.

Trip Settings & Preferences Overview of trip settings & preferences in Lato, showing how to configure default language, price display, map options, chat, and other trip configuration settings.

Setting a Default Language for All Your Trips Step-by-step guide on setting a default language for all trips in Lato — configure your language preference for every new itinerary you create.

Managing Price Display Settings Step-by-step instructions to manage price display settings in Lato — control how trip prices are shown to travellers and ensure pricing clarity.

Managing Document Display Settings in Lato Step-by-step guide on managing document display settings in Lato — choose which documents are shown on proposals and traveller views.

Automatically Cancelling Quotes After a Time Period Guide on setting up automatic quote cancellation in Lato — cancel quotes after a defined time period for all trips or individual itineraries.

Managing Directions Display on Your Map Step-by-step instructions to control whether directions are shown on travelers’ maps in Lato — for all trips or specific itineraries.

Managing Trip PDF Download Settings in Lato Step-by-step guidance on managing and customising trip PDF download settings in Lato.

Enabling Group Booking in Lato Step-by-step guide to enabling group booking in Lato and managing group reservation settings.

Setting a Booking Link as a Default in Lato Step-by-step instructions on setting a booking link as the default in Lato so it’s automatically used for new itineraries.

Adding Default Documents That Get Automatically Added to Your Trip Step-by-step instructions for adding default documents that are automatically included with every trip in Lato.

Setting a Default Status for New Trips in Lato Step-by-step instructions on setting a default trip status for all new trips in Lato.

Configuring Your Brand in Lato Step-by-step guide to configuring your brand in Lato, including logo, colour scheme, and brand templates.

Selecting your Default Brand in Lato Learn how to select a default brand in Lato — set your preferred branding for proposals, PDFs, and communications to streamline your workflow and maintain consistency.

Personalising Your AI-Generated Content Step-by-step guidance on personalising AI-generated content in the Lato travel app to match your tone and travel preferences.

Changing Your Personal Information Step-by-step instructions for changing your personal information in Lato, including name, email, and phone number

Changing Company Information Step-by-step instructions on changing your company information in Lato, including updating name, contact details, and profile settings.

Adding Members to Your Company Step-by-step instructions on how to add team members to your company in the Lato travel app, including inviting users and assigning roles.

Using a Single Company Email for all Customer Communications Learn how to configure a single company email in Lato for all customer communications — centralise messaging, maintain consistency, and manage replies efficiently.

Integrations in Lato Overview of integrations available in Lato, and how to connect, enable, and manage third-party tools in the travel app.

Setting a DeepL API Key Step‑by‑step guide to setting your DeepL API key in Lato — connect the DeepL translation service to automatically translate content within your trips and proposals.

Using the Insights Feature in Lato Step-by-step guidance on using the Insights feature in Lato to view analytics and understand travel data.

Adding Terms & Conditions for Your Brand Step‑by‑step instructions to add your brand’s terms and conditions in Lato — customise legal text that appears on proposals and PDFs to protect your business and set expectations with clients.

Customising the PDF Version of the Trip Step‑by‑step guide to customising the PDF version of a trip in Lato — tailor trip layout, branding, fonts, and elements before exporting printable itineraries.

Changing the Itinerary Map View Learn how to change the itinerary map view in Lato — switch between map styles, zoom levels, and points‑of‑interest to customise how trips appear on the map.

How Can I Delete My Account? Deleting your account