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(draft) Chat settings & preferences

(draft) Chat settings & preferences

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To congifure the settings of the chat:

Go to Settings > Trips > Chat
These Settings can be used
- Enable chat
- Receive email on chat message

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Updated on 19 June, 2026

Does the Traveller Receive Notifications of My Chat Message? Disabling Email Notifications for Chat Messages

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Itinerary Builder

Trips
Collaboration
Element Library
Points of Interest
Tasks
- Creating a Task in Lato
Calendar
- Accessing Your Lato Calendar
- Syncing Your Google Calendar with Lato
Chat
Contacts
Bookings
My Company & Settings
Using the New Itinerary Board to Manage Your Trip
How Can I Delete My Account?
Managing Price Display Settings for a Specific Trip
Importing Activities in Lato (URL, File & Text)
All Settings in Lato — A Complete Overview
Customising Your Email Branding Preferences
Changing Your Email Address
Trip Settings & Preferences
Setting a Default Language for All Your Trips
Managing Price Display Settings
Managing Document Display Settings in Lato
Automatically Cancelling Quotes After a Time Period
Managing Directions Display on Your Map
Managing Trip PDF Download Settings in Lato
Enabling Group Booking in Lato
Setting a Booking Link as a Default in Lato
Adding Default Documents That Get Automatically Added to Your Trip
Setting a Default Status for New Trips in Lato
Configuring Your Brand in Lato
Personalising Your AI-Generated Content
Changing Your Personal Information
Changing Company Information
Adding Members to Your Company
Integrations in Lato
Using the Insights Feature in Lato
(draft) Sync Your CRM Contacts with Lato Using Zapier
Selecting your Default Brand in Lato
Using a Single Company Email for all Customer Communications
Adding Terms & Conditions for Your Brand
Customising the PDF Version of the Trip
(draft) Setting a DeepL API Key
Changing the Itinerary Map View
(draft) All Settings in Lato: complete overview (old)
Booking a Hotel Directly Through Lato
Adding Bedbank Content to Your Itinerary
Configuring the RateHawk API Key
Managing Your Lato Contact Database
Adding Loyalty Programmes in Lato
(draft) Sync Lato with your CRM via zapier Integration
(draft) Contact Database (old)
Using Built-in Chat to Communicate With Travellers
Disabling Chat in Lato
Disabling Email Notifications for Chat Messages
(draft) Chat settings & preferences
Does the Traveller Receive Notifications of My Chat Message?
Accessing Your Lato Calendar
Syncing Your Google Calendar with Lato
Creating a Task in Lato
Creating Points of Interest (POIs)
Managing POI Display Settings in Lato
(draft) Settings & preferences for POIs
Fixing POI Display Issues in Lato
(draft) Using my elements
(draft) Creating an element (old)
(draft) [DUPLICATED] How to duplicate an element
Deleting an Element
Duplicating an Element
Using Elements: Transportations
Using Elements: Text Fields
Using Elements: Saved Images
Creating a Trip in Lato: Quick Guide
Adding Activities to Your Trip
Adding Accommodations to Your Trip
Adding Transportation to Your Trip
Adding a Contact to Your Trip
Adding Flights to Your Trip
Adding Documents to Your Trip
PDF to Trip in One Click
Using Elements: Destinations
Importing Accommodations from a URL, File, or Text
Using Elements: Accommodations & Activities
Creating an Element in Lato
How Is a Collaboration Displayed to Travellers?
Does my Collaborator Need a Paid Subscription?
(draft) B2B collaborations (old)
(draft) Managing Collaborator Editing Privileges
B2B Collaborations
(draft) Utilizing our text editor
(draft) Sharing and tailoring a trip
(draft) Adding extra information and pricing to a trip
(draft) Adding content to a trip day
(draft) Text editor tools
(draft) Vouchers for Activities and Accommodations
(draft) Destination content per day
How Can I Monitor Ongoing/Upcoming/Past Trips?
Adding Destination Content
Deleting a Trip in Lato
Assigning a Trip to a Colleague
Managing Trip PDF Download Settings for a Specific Trip
Automatically Cancelling a Specific Quote After a Time Period
Selecting a Brand for a Specific Trip
Managing Document Display Settings for a Specific Trip
Adjusting the Route on the Map
Managing Directions on Your Map for a Specific Trip
Enabling Group Booking for a Specific Trip
Updating Your Trip Status
What do The Trip Statuses Mean in Lato?
Exporting Your Trip as PDF or DOCX
Sharing Your Trip
Making Your Trip Public for Other Companies
Creating Samples
Setting the Pricing of Your Trip
How to Use the Calculation Tool?
Deleting a Language
Translating a Trip
Can I Create the Same Trip in Multiple Languages?
Duplicating a Trip
Reordering Elements in Your Trip Day
Moving an Element to a Different Day
Saving an Element to Your Library
Including Videos in a Trip
Adding Images to Your Trip
Text Editor Styling
Why Does the Last Day of My Trip Have 0 Nights?
Generating a Description Using AI
What Are Optional Activities?
Choosing the Right Layout for Your "Day by day" Overview
Configuring Your Trip Itinerary: Duration and Destinations
Adding a Flight Using a PNR
Adding Internal Notes
(draft) Changing the B2B Proposal Language
Using Digital Vouchers on Lato

Travel App

Overview
Travel Proposals
- Confirming a Trip in Lato Travel App
- (draft) Can the traveller download a PDF from the travel proposal?
(draft) Can the traveller download a PDF from the travel proposal?
Quick Overview — Lato Features & How It Works
Confirming a Trip in Lato Travel App
Understanding the Difference Between Quote & Booked Versions in the Lato Travel App
Changing the Language in Lato Travel App
Adding the Lato Travel App to Your Phone’s Home Screen
Viewing Points of Interest (POIs) in the Lato Travel App
Accessing Documents in the Lato Travel App
Downloading a PDF of Your Trip in Lato Travel App
Switching Between Kilometres and Miles in the Lato Travel App
Switching Between Celcius and Farenheit in the Travel App
Flights & Transport Overview in the Lato Travel App
Overview of Accommodations in the Lato Travel App
Viewing All Previously Opened Trips in the Lato Travel App
(draft) Travel app: Quick Overview (old)

FAQ

General
Subscription & Billing
Reporting a Bug in Lato
Are You Planning to Develop a Native App?
How Can I Update My Payment Method?
How to Subscribe to Lato and Choose Your Plan
Which Lato Subscription Plan is Best for Your Company?
Where to Find Your Lato Subscription Invoice
What Happens to My Data if I Cancel My Lato Subscription?
How to Cancel Your Lato Subscription
(draft) How can I translate destination content?
What Makes Lato Stand Out: Features & Benefits for Travel Pros
Who Can Use Lato — Travel Agents, Tour Operators & Teams
Can I Use Lato For Free?
Is Lato For B2C or B2B?
Could You Show Me an Example of a Trip Within the Travel App?
Does the Traveller Need to Download an App to Use the Travel App?
Do Travellers Need an Account to View Trips in Lato?
Is Lato Available in Multiple Languages?
Does Lato Support Right-to-Left (RTL) Languages?
Can I Work With Multiple Users Under One Company?
Which Browsers are Supported by Lato?
(draft) Managing Your Lato Password (overlapping)
Are Start-Up or Installation Fees Applicable for Lato?
Lato Referral System — How It Works & How to Earn Commission
Where Is My Trip Data in Lato? Missing Trips, Contacts & Elements
What Happens When the Lato Free Trial Ends?
(draft) Can I select board & room types in accommodations?
Lato Customer Support — Channels & Options
Can Lato Handle High Traffic?
(draft) Can I see how many times a trip is opened/viewed?
(draft) How many brands can I add to my company?
(draft) Where can my traveller see the terms & conditions?
(draft) What trips do you see under "All Trips"?
(draft) How many accommodations can I add per day?
(draft) How can travellers confirm a trip?
(draft) What elements can I save in Lato's library?
(draft) How does the professional link work?
(draft) Can travellers generate vouchers?
(draft) How can the traveller share the travel itinerary/travel app with their travel companions?
(draft) Can I add my social media accounts in Lato?
(draft) When I edit an element inside the element library, does this also apply to the trips the element is used in?
(draft) Can I change the layout of my list of trips and elements?
(draft) What info can I add to an accommodation?
(draft) Does Lato have autosave?
(draft) What are all the different transportation styles that I can use in a trip?
(draft) How does the traveler receive the travel proposal?
(draft) Is the travel app the only way to share a trip?
(draft) Does Lato notify my travelers automatically?
(draft) What trip settings are at company level?
(draft) What is Lato's email address
(draft) Can you save your pictures in Lato?
(draft) How to change the order of an itinerary?
(draft) Where can I find an overview of new features?
(draft) How to book an online demo?
(draft) Can I request new features?
(draft) Where can I check Lato's latest updates?
(draft) What picture library does Lato use?
(draft) Another travel professional sent me an invitation to collaborate, what do I do?
(draft) How to measure my sales and check other statistics in Lato?
Managing Your Password in Lato

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